Frequently Asked Questions

We begin with an initial consultation to understand your requirements, working style and priorities. Once we’ve agreed the best support package, we will match you with a suitable assistant and set up your systems, access and communication channels.

Most clients are up and running within a few days.

We use professional time-tracking software to record the work we carry out. This means you are only billed for the exact time spent on your tasks - down to the hour, minute and second,  ensuring complete transparency and accuracy.

Absolutely. Confidentiality and discretion are fundamental to how we operate. All assistants work under strict confidentiality agreements and we take data security very seriously.

Pricing starts from £35 per hour

We communicate in whichever way works best for you. Most clients use a combination of email, phone, Zoom, Slack or WhatsApp. We integrate into your existing systems so communication feels seamless.

Not at all. Most modern businesses operate remotely in some capacity, and we work within your systems just as an in-house assistant would. In many cases, clients find remote support more efficient as it allows us to focus purely on getting tasks done without office interruptions or travel time.

Because we operate as a team, there is always additional support available if needed. This means your work continues without interruption.

Fractional EA - supports the person
Works to an individual (usually the CEO or a senior exec), not the business as a whole. Focus is on their time, calendar, travel, communications, and the boundary between work and personal life. It's relationship-based: one point of contact who knows that person's world in detail.

Operational Support - supports the business
Works across the business, not tied to one individual. Focus is on processes, systems, projects, and the operational backbone that keeps the whole team running. It's structural: building things that outlast any one person's involvement.